Shipping policy

Shipping Policy

Last updated: August 2026

At SILKSTAND, every item is a unique piece. Our packing process is designed to make sure each piece arrives in the best possible condition, matching the level of curation with which it was selected.

1. Preparation and Packaging

Every item goes through a final inspection before packing. We use high-quality protective materials: acid-free tissue paper, protective bags and rigid boxes. Preparation time is 1 to 3 business days from payment confirmation.

2. Destinations and Delivery Times

2.1 Mexico

  • Mexico City and Metropolitan Area: 1–3 business days
  • Rest of the country: 3–6 business days

Shipped with premium carriers (DHL, FedEx or Estafeta Express). Includes tracking number and basic insurance.

2.2 United States

  • Estimated time: 5–10 business days from Mexico
  • Service: DHL Express International or FedEx International Priority
  • All shipments include tracking number and insurance

2.3 Canada and Europe

  • Estimated time: 7–14 business days
  • Service: DHL Express International

2.4 Rest of the World

  • Estimated time: 10–21 business days

Availability is subject to destination restrictions. Contact us before placing your order if you have any doubt about availability in your country.

3. Shipping Costs

Free standard shipping within Mexico on orders with a subtotal of $2,500 MXN or more. The discount applies automatically at checkout.

Below that amount, and for all international shipments, costs are calculated at checkout based on destination, weight and dimensions. The customer sees the exact cost before confirming the purchase. Express options, where available, are charged separately.

International orders. The same window and the same trigger apply: 7 calendar days from confirmed delivery, only if the piece does not match its description. You ship the piece to our returns address in the United States (emailed to you once the claim is approved), at your cost, insured and tracked; if you ship from outside the United States, declare it as returned goods. Once we confirm the claim, we refund the piece and your return shipping. Duties and taxes paid to the carrier are not refundable by SILKSTAND.

4. Import Taxes and Customs

Import duties and taxes. Prices do not include import duties or taxes. The carrier calculates them in the destination country and collects them on delivery, together with its customs handling fee. The United States ended its exemption for low-value parcels, so every shipment to the US pays duty regardless of amount. We declare the real value of each piece; we do not mark parcels as gifts. If you refuse the parcel over those charges, the refund deducts the outbound shipping, the return shipping and any customs charges the carrier bills us. SILKSTAND does not refund duties paid to the carrier.

5. Order Tracking

Once your order is dispatched, you will receive an email with the tracking number and a link to track your shipment in real time. If you do not receive this email within 24 hours of dispatch, check your spam folder or write to us at admin@silkstand.com.

6. Failed Delivery

If the package cannot be delivered because the recipient is absent, the carrier will attempt delivery up to 3 times. After that, the package will be held at the nearest branch for up to 7 business days. Past that period, the package will be returned to SILKSTAND.

In the event of a return due to failed delivery, SILKSTAND will arrange re-shipping at the customer's cost. If the customer prefers to cancel, a refund of the item's value will be issued, less the shipping costs of both legs.

7. Damage in Transit

In the unlikely event that you receive an item with visible damage caused during transit:

  • Document the damage with photographs of the outer packaging and the item immediately upon receipt
  • Notify SILKSTAND within 24 hours of delivery by sending the evidence to admin@silkstand.com
  • SILKSTAND will handle the claim process with the carrier on your behalf

8. Address Changes

If you need to change the delivery address after placing your order, contact us as soon as possible at admin@silkstand.com. We can process the change as long as the order has not been dispatched. Once dispatched, any change is subject to the carrier's policy and availability and may incur additional costs.

9. Contact

For order tracking or any shipping-related question:

Email: admin@silkstand.com
Hours: Monday to Friday, 9:00 AM – 6:00 PM (Mexico City time)